Lead story - If agentic AI truly makes every enterprise frictionless, what's left to compete on? Every now and then, I get a rare treat: a piece that requires me to rethink my premise - and ...

I learned to respect friction, as a phenomenon with many nuances, when I was a graduate student. One day, while teaching a problem session in elementary mechanics, I unwisely invented a new problem to ...

Findings fuel Atera's "Let People Work" movement — revealing a hidden "friction tax" that drains productivity at scale, with 61% of employees avoiding broken workflows entirely and 73% of leaders ...