Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. As customer expectations for outstanding service and experiences continue to ...

WALTHAM, Mass.--(BUSINESS WIRE)--Dynatrace (NYSE: DT), the leader in unified observability and security, today announced the findings of an independent global survey of 450 IT practitioners ...

How do you create a successful automation strategy for a marketing program? A key step is mapping each part of the customer journey to actions (what needs to happen) and automations (elements of the ...

There are two ways to answer the question posed in the headline. The simple answer is yes, IBM has continued to invest in acquisitions including HashiCorp and DataStax, leading to a more robust ...

“Where do you find the time?” This is the question marketers drowning in content demands most often ask. With multiple channels to manage, campaigns to track, and audiences to engage, it’s no wonder ...

Most enterprises are juggling multiple commercial, open source, and homegrown network automation tools, and few are reporting fully successful automation initiatives. Network automation technology ...

Thanks to pervasive sensing technologies, improved connectivity and advances in analytics, manufacturers are increasingly well situated to not only better manage, but maximize maintenance strategies ...