We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

"How can I make a sale?" When you're working in customer service, there are days when you feel down like that all by yourself ...

In the realm of customer service, professionals often find themselves facing a myriad of unique and sometimes unexpected situations. From soothing the frustrations of dissatisfied customers to basking ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Marcel Proust said, “The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.” I would modify that quote for our purposes and say, “Exceptional customer service ...

Tired of endless hold music and dropped calls? Learn simple strategies to reach real solutions faster and make customer service work for you.

If you could create your own fantasy board of directors, who would be on it? CO— connects you with thought leaders from across the business spectrum and asks them to help solve your biggest business ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...

Customer retention is crucial for the sustainable growth of any business. Retaining existing customers is more cost-effective than acquiring new ones, helps build a loyal customer base and can ...

Opinions expressed by Entrepreneur contributors are their own. Customer service turnover should be a concern for all business owners — especially small businesses. High employee turnover is not only ...

Customers expect a great deal from companies. Dependable products, social media engagement, and excellent customer service performance. Modern customers expect a personalized interaction with customer ...